Koaach (“Koaach”, “we”, “us”, “our”) is a global digital platform that enables organisations to discover, evaluate and connect with trainers, coaches, facilitators and other learning professionals. Trainers and learning professionals may create professional profiles, receive enquiries and connect with organisations.
This Privacy Policy explains how Koaach collects, receives, uses, discloses, stores, transfers, secures and otherwise processes personal data when you access or use www.koaach.com, Koaach applications, products, features, communications and related services (collectively, the “Platform” or “Services”).
This Policy is intended for users globally. It is designed to describe Koaach’s practices in a manner that recognises applicable privacy and data-protection requirements in different jurisdictions. Where a mandatory local law gives you additional rights or imposes additional obligations on Koaach, that law will apply to the extent required.
Koaach is operated by:
Legal Entity: SIEGER TRAINING INDIA
Brand: Koaach
Registered Office: No. 85, Parvathy Nagar North, Santhinikethan Colony, Madambakkam, Chennai, Tambaram, Tamil Nadu 600126, India
Privacy Contact: hello@koaach.com
Website: www.koaach.com
For jurisdictions where a separate controller, representative, Data Protection Officer or privacy contact is legally required, Koaach may designate or appoint the appropriate contact and publish the applicable details in an updated version of this Policy or through the relevant privacy notice.
This Policy applies to personal data processed when you:
This Policy does not govern third-party websites, applications, payment services or other services that Koaach does not control. Those services have their own privacy notices.
Koaach generally does not intend to store complete payment-card numbers or banking credentials on its own servers. Payment providers may process those details under their own privacy policies and contractual arrangements.
Koaach may process approximate location derived from IP address or location information you voluntarily provide. Precise location will only be collected or used where necessary, permitted and appropriately disclosed.
Koaach does not generally require sensitive or special-category personal data to use the Platform. Please do not submit health, biometric, financial-account credentials, government identification, precise location, racial/ethnic, religious, sexual-orientation, political, union or other sensitive information unless it is specifically requested for a lawful and disclosed purpose. Where applicable law provides additional protections, Koaach will apply them.
We may obtain personal data:
Where a law such as the GDPR requires a legal basis, Koaach may rely on one or more of the following, depending on the context:
Where consent is the legal basis, you may withdraw consent as described in this Policy. Withdrawal does not affect processing that was lawful before withdrawal.
Koaach is a professional marketplace. Information you choose to place in a discoverable trainer profile may be visible to organisations or authorised Platform users. This may include your name, professional photograph, biography, expertise, experience, qualifications, certifications, industries, locations, languages, professional links and other profile information.
Trainers should not publish information they do not wish to share with prospective clients. Koaach may use profile information to provide search, ranking, filtering, matching and recommendation functionality.
Organisations may submit requirements to help Koaach and trainers understand a potential engagement. Organisations should provide only information reasonably necessary for the purpose and should avoid uploading unnecessary personal or confidential employee information.
Where an organisation provides personal data about employees, participants or other individuals, the organisation is responsible for having the necessary authority and lawful basis to provide that information.
Koaach may facilitate communications between organisations and trainers. Communications may be processed for delivery, security, support, dispute handling, abuse prevention and compliance. Users should avoid exchanging unnecessary sensitive personal data through the Platform.
Koaach may use algorithms, machine learning or artificial intelligence to improve search, categorisation, recommendations, matching, content organisation, support and other Platform functions.
Automated systems may consider information such as professional expertise, experience, industry, location, language, programme category and stated requirements.
Koaach will not represent that an automated recommendation is a guarantee of suitability. Users remain responsible for professional and commercial decisions.
Where applicable law provides rights regarding solely automated decisions that produce legal or similarly significant effects, Koaach will provide the rights and safeguards required by that law.
Koaach may use cookies, pixels, SDKs, local storage, tags and similar technologies.
For detailed information, users should refer to the Koaach Cookie Policy.
Where permitted, Koaach may send information about Services, features, events, opportunities, updates and other relevant communications. You may opt out of promotional email communications using the unsubscribe mechanism or by contacting hello@koaach.com.
Essential account, transactional, security and legal communications may continue after marketing opt-out.
Koaach does not sell personal data as a general business practice. We may disclose personal data in the following circumstances:
Koaach may appoint third parties to process personal data on its behalf. Depending on the service, providers may support hosting, cloud storage, authentication, analytics, customer support, communications, payments, security, fraud prevention and other infrastructure.
Koaach will seek appropriate contractual, technical and organisational safeguards for processors where required by applicable law.
Because Koaach is a global Platform, personal data may be processed in countries other than the country where you reside.
Where applicable law restricts international transfers, Koaach will use an appropriate transfer mechanism or safeguard, which may include an adequacy decision, contractual safeguards, recognised transfer instruments, consent where legally permitted, or another lawful mechanism.
The safeguards used may vary according to the jurisdictions involved and the nature of the transfer.
Koaach uses reasonable technical, organisational and administrative measures designed to protect personal data against unauthorised access, loss, misuse, alteration, destruction or disclosure.
No method of transmission or storage can be guaranteed to be completely secure. Users are responsible for protecting account credentials and should notify Koaach promptly of suspected unauthorised access.
If Koaach becomes aware of a personal-data breach or security incident, it will assess and respond according to applicable law and its incident-response procedures. Where notification to affected individuals, regulators or other parties is legally required, Koaach will provide the required notice within the applicable timeframe.
A security incident may include unauthorised access, loss, disclosure, alteration or destruction of personal data.
Koaach retains personal data for as long as reasonably necessary for the purposes described in this Policy, including providing Services, maintaining accounts, fulfilling contracts, supporting transactions, security, fraud prevention, dispute resolution and legal compliance.
Retention periods vary by data category and purpose. When personal data is no longer required, Koaach may delete, anonymise or securely dispose of it, subject to legal, tax, accounting, security, dispute-resolution and other lawful retention requirements.
Anonymised information that can no longer reasonably identify an individual may be retained for analytics, research and business purposes.
Depending on your jurisdiction, you may have some or all of the following rights:
Privacy requests may be submitted to hello@koaach.com. Please identify the account or information involved and describe the request. We may need to verify your identity before fulfilling a request.
Koaach will respond within the timeframe required by applicable law. If a request cannot be fully completed, we will explain the applicable limitation where legally permitted.
Where local law permits an authorised agent or representative to submit a request, Koaach may request evidence of authorisation.
If the GDPR applies to Koaach’s processing of your personal data, Koaach will apply the principles and rights required by the GDPR, including lawfulness, fairness and transparency; purpose limitation; data minimisation; accuracy; storage limitation; integrity and confidentiality; and accountability.
Where applicable, GDPR rights include access, rectification, erasure, restriction, portability, objection, withdrawal of consent and rights concerning certain automated decision-making. You may also lodge a complaint with the competent supervisory authority.
Where required, Koaach will provide information concerning purposes, categories, legal bases, recipients, retention, international transfers and automated processing. The GDPR requires transparent information and recognises rights including access, rectification, erasure, restriction, portability and objection.
If Koaach appoints an EU representative or Data Protection Officer where legally required, the relevant contact details will be published in this Policy or the applicable regional notice.
Where UK data-protection law applies, Koaach will recognise applicable UK GDPR and UK data-protection rights and requirements. Requests may be submitted to hello@koaach.com. Where a UK representative or Data Protection Officer is legally required and appointed, the applicable details will be provided in the relevant notice.
If the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to Koaach’s processing, California residents may have rights including the right to know, delete, correct, opt out of sale or sharing, limit certain uses and disclosures of sensitive personal information, and receive equal treatment for exercising privacy rights.
Koaach does not sell personal information as a business practice. If Koaach engages in a practice that constitutes “sale” or “sharing” under applicable California law, Koaach will provide the legally required notice and opt-out mechanisms.
Requests may be submitted to hello@koaach.com. Koaach may use reasonable verification procedures. California residents may use authorised agents where permitted by law.
Koaach does not discriminate against individuals for exercising rights where prohibited by applicable law.
Koaach is operated from India and may process digital personal data subject to India’s Digital Personal Data Protection framework. The Digital Personal Data Protection Act, 2023 establishes a framework concerning processing of digital personal data and rights and obligations relating to such processing.
India’s DPDP Rules, 2025 were notified on 14 November 2025 and provide operational requirements alongside the Act.
Koaach will apply applicable obligations concerning notice, consent or other lawful processing grounds, security safeguards, retention, user rights, grievance handling and other requirements to the extent applicable to its processing.
Where Koaach’s role, the applicable law or future regulatory notifications require a specific Data Protection Officer, consent manager, grievance officer or other designated contact, Koaach will provide the applicable contact information.
Koaach may have users in jurisdictions with privacy laws that provide additional rights or obligations, including countries in Asia-Pacific, the Middle East, Africa, the Americas and Europe. Koaach will apply mandatory local requirements where they legally apply to the relevant processing.
Nothing in this Policy is intended to contractually waive a mandatory privacy right that cannot lawfully be waived.
Koaach is primarily intended for adults and professional users. Koaach does not knowingly seek to collect personal data from children for purposes unrelated to the Services.
Where a Service is intended to involve minors, the organisation using Koaach is responsible for ensuring appropriate notices, permissions, safeguarding measures and lawful bases for processing participant data. Koaach may require additional controls where legally necessary.
If you provide Koaach with another person’s personal data, you represent that you have the authority or lawful basis to provide it. This includes employee, participant, colleague, trainer and client information.
You should provide only information reasonably necessary for the relevant purpose and should not upload unnecessary sensitive information.
Information intentionally published in a professional profile may be visible to other Platform users and may be copied, viewed or processed by recipients outside Koaach’s control. Users should consider carefully what they publish.
Koaach may allow professional profile information to appear in search results or recommendations within the Platform and, where expressly configured, in public-facing professional pages.
Koaach may contain links, integrations or references to third-party websites and services. Their privacy practices are governed by their own notices. Koaach is not responsible for third-party processing that it does not control.
Payments may be processed through third-party payment providers. Koaach may receive transaction status, references, amount, currency and billing information. Payment providers may process payment credentials directly. Users should review the privacy terms of the applicable payment provider.
You may unsubscribe from promotional email communications. Depending on jurisdiction and communication type, you may also have rights to object to direct marketing. Transactional, security and legally required messages may continue.
Koaach may display reviews, ratings or testimonials submitted by users. If a review contains personal information, the submitting user should ensure it is appropriate to publish. Koaach may moderate or remove content that violates applicable law or Platform policies.
You may request account deletion by contacting hello@koaach.com. Deletion may not result in immediate or complete removal of information that Koaach is required or permitted to retain, information contained in legal or financial records, security logs, dispute records, or information lawfully retained by other users.
Koaach may use automated systems to detect suspicious logins, fraud, abuse, spam, malicious activity or security threats. Such processing may involve device, account, transaction and usage signals. Where applicable law grants rights concerning significant automated decisions, Koaach will provide required safeguards.
Users should keep their personal and professional information accurate and current. Koaach may rely on information supplied by users and is not responsible for inaccuracies caused by user submissions.
If Koaach or its assets are involved in a merger, acquisition, financing, restructuring, reorganisation, insolvency proceeding or sale, personal data may be transferred as part of that transaction subject to applicable law and appropriate protections.
Koaach may disclose personal data when reasonably necessary to comply with law, court orders, lawful government requests, regulatory requirements, legal proceedings, fraud investigations or to establish, exercise or defend legal rights.
| Data Category | Typical Purpose | Retention Approach |
|---|---|---|
| Account data | Account administration and Services | While account is active and for lawful post-account retention |
| Trainer profile | Professional discovery and matching | While profile is active and as reasonably necessary thereafter |
| Organisation data | Requirements, communication and Services | While relationship is active and for lawful retention |
| Transaction data | Payments, accounting and tax | As required by applicable financial/tax laws |
| Security logs | Security, fraud and incident response | For a reasonable security period or longer where legally required |
| Support records | Customer support and disputes | As reasonably necessary to resolve and document the matter |
| Marketing preferences | Consent/opt-out management | Until no longer necessary or as required to demonstrate compliance |
These are general categories rather than fixed universal retention periods. Actual retention may vary based on law, purpose, account status, disputes, security and contractual requirements.
For privacy questions, complaints, requests or concerns, contact hello@koaach.com. Please provide sufficient information for Koaach to understand and investigate the matter.
Where applicable law provides a right to complain to a regulator or supervisory authority, nothing in this Policy prevents you from exercising that right.
Koaach may update this Policy to reflect changes in Services, technology, processing practices, legal requirements or business operations. Material changes may be communicated through the Platform, email or other reasonable means.
The effective date and last-updated date will be revised when the Policy is materially updated.
This Privacy Policy and the processing of personal data by Koaach are governed by applicable laws, including the laws of India to the extent applicable to Koaach's activities and processing.
Koaach is operated by SIEGER TRAINING INDIA, with its registered office in Chennai, Tamil Nadu, India.
Where permitted by applicable law, any dispute, claim or proceeding arising out of or relating to this Privacy Policy or Koaach's processing of personal data shall be subject to the jurisdiction of the courts located in Chennai, Tamil Nadu, India.
However, nothing in this Privacy Policy is intended to exclude, restrict, limit or waive any mandatory privacy, data-protection or regulatory right available to an individual under the laws applicable to that individual.
Where the laws of a user's country or jurisdiction provide mandatory rights, remedies, regulatory complaint mechanisms, supervisory-authority rights, or a right to bring proceedings in a particular jurisdiction that cannot lawfully be excluded by contract, those rights shall continue to apply.
Users located outside India acknowledge that Koaach is operated by an entity based in India and that personal data may be processed in India and other countries, subject to the safeguards and requirements described in this Privacy Policy and applicable law.
For privacy and data-protection matters, users may contact:
Koaach
Legal Entity: SIEGER TRAINING INDIA
Registered Office: No. 85, Parvathy Nagar North, Santhinikethan Colony, Madambakkam, Chennai, Tambaram, Tamil Nadu 600126, India
Email: hello@koaach.com
Website: www.koaach.com
© 2026 Koaach / SIEGER TRAINING INDIA. All rights reserved.